What happens after you order, written out in full
Costs, delivery windows, tracking, and the return process on one page and without small print. Everything below applies to orders shipped within the United States.
Shipping costs
A single bottle is $39.95, so shipping becomes free from the two bottle package onward. There are no handling fees, no insurance surcharge, and nothing to pay at the door.
Delivery takes 8 to 12 business days, and here is why it is not two
Your order is normally packed and handed over within one business day. From that point, 8 to 12 business days is the realistic window for delivery within the United States. We would rather name a window we can keep than promise two day delivery and apologize afterwards. Orders placed on a weekend or a public holiday start counting on the next business day.
If your tracking sits still for two or three days, that is usually not a lost parcel. Tracking only updates when a package is physically scanned, and there are long stretches of the route with no scan at all. If nothing has changed after 5 business days, or if your delivery window has already passed, email support@naturaveda-shop.com with your order number and we will follow it up for you.
Your tracking link and when it reaches you
You receive two emails from us. The first arrives within a few minutes of ordering and confirms what you bought and what you paid. The second is sent when your parcel leaves the warehouse and contains the carrier name, the tracking number, and a direct link to follow the shipment.
A tracking number can take up to 24 hours to become active in the carrier system, so an empty tracking page on the first day is normal rather than a warning sign. If the shipping email has not reached you within two business days, please check your spam folder first and then write to us.
180 days to change your mind, opened bottles included
Every naturaveda product carries a 180 day money back guarantee, counted from the day your order is delivered. Six months is long enough to take a supplement properly and judge it for yourself, which is the only test that really settles the question.
- What it covers: the full purchase price of the product. You do not have to give a reason and we will not ask you for one.
- Opened bottles qualify. A supplement you were not allowed to try is a supplement you cannot judge, so a bottle that has been opened and partly used is still covered.
- How to start it: send an email to support@naturaveda-shop.com with your order number. There is no form to fill in and no account to log into.
- How long it takes: we reply within one business day. Once your return is registered, the refund goes back to your original payment method, and your bank usually needs a further 5 to 10 business days to post it.
- It applies to every product in our range and to every package size, including the two and three bottle bundles.
Returning an order, step by step
Four steps, and the first one is a single email. Please do not send a parcel back before you have heard from us.
Write to us
Send an email to support@naturaveda-shop.com with your order number. One line is enough and you do not need to explain why. If you no longer have the order number, the email address you used to order is enough for us to find it.
Receive the return details
We reply within one business day with the return address and confirm what to send back. Please wait for this email before you post anything, because an unannounced parcel is hard to match to an order and that only delays your refund.
Send the package
Pack the bottles, opened or unopened, and send them to the address we gave you. Keep the shipping receipt until the refund has been issued, so there is a record on your side as well as on ours.
Get your money back
As soon as your return is registered we issue the refund to the payment method you originally used. Your bank or card issuer usually needs a further 5 to 10 business days before it appears on your statement.
Questions we get about shipping and returns
This shop ships within the United States. If you are ordering from somewhere else, write to support@naturaveda-shop.com before you place the order and we will tell you what is possible for your country.
Shipping is free on orders of $50 and above. Below that it is a flat $3.95. There are no handling fees, no insurance surcharge, and nothing to pay on delivery.
Orders are normally packed and handed over within one business day. Orders placed on a weekend or a public holiday go out on the next business day, and you receive the tracking email as soon as the parcel is on its way.
Almost certainly not. Tracking only updates when a package is physically scanned, and there are stretches of the route where no scan happens. If nothing has changed after 5 business days, or your delivery window has passed, contact us with your order number and we will follow it up.
Yes. The 180 day guarantee covers opened and partly used bottles. A supplement you were not allowed to try is a supplement you cannot judge, so an opened bottle is exactly the case the guarantee was written for.
180 days from the day your order is delivered. There is no shorter window for bundles, no restocking fee, and no requirement to give a reason.
Send a photo of the bottle and of the outer packaging to support@naturaveda-shop.com together with your order number. We will send a replacement. You do not have to return a damaged bottle first.
Still unsure about something? Write to support@naturaveda-shop.com with your order number and we will answer within one business day.