File an Insurance Claim
Submit a claim for your InsureShip protected order. We'll review your claim and get back to you within 24-48 hours.
Shipping protection
File a claim for a lost, damaged or stolen parcel
If you added shipping protection to your order and the parcel arrived damaged, was stolen or never arrived, you can file your claim on this page. Claims are handled by InsureShip, the company that provides the coverage.
What shipping protection covers
Shipping protection is an add-on you can choose in your cart before checkout. It is provided by InsureShip, and the price is shown next to the checkbox before you pay.
- A parcel that is damaged in transit.
- A parcel that is lost and does not arrive.
- A parcel that is stolen.
Did your order not include shipping protection? Write to support@naturaveda-shop.com with your order number and we will follow it up with you.